Business Analyst II

Posted Date 4 days ago(6/11/2021 11:32 AM)
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Position Summary: The Business Analyst plays a crucial role in identifying, improving, and developing technology solutions that drive our strategic goals. Working at the intersection of business and technology, the Business Analyst will have a thorough understanding of business processes and data analysis, while continuing to develop their analytical, organization, and communication skills. At Zigzy, the Business Analyst becomes a key asset for the product management team.


  • Eliciting, analyzing, specifying, & validating requirements and creating workflows, user stories or defect reports.
  • Be fully aware of the backlog’s health and manage the progress and maintenance.
  • Work with the product managers and A.D. to understand the business vision, priority, and expectations.
  • Present new ideas, tools, and resources to improve the product evolution process.
  • Be present for your scrum team, as they will look to you for guidance on the products and feature workflows.
  • Take initiative to respond to all team’s communication to ensure that development continues to move forward.
  • Owns and brings to fruition all features that they are responsible for.
  • Makes final decision on priority of defects and/or user stories.
  • Ability to liaison between lines of business and the development team, while working with a wide range of stakeholders and collaborating with your team
  • Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
  • Write requirements and documentation for with consistency & accuracy
  • Manages the prioritization, including business value, of product items
  • Assists scrum team with removing impediments and blockers
  • Works on backlog items and feature readiness by partnering up with support, training, client’s stakeholders, requestors, and SME’s of any other business units
  • Steps outside of the comfort zone to learn new skill sets that pertain to our product team needs
  • Takes initiative to partner with the training teams to ensure that the details being communicated out in the field are in line with the details of the feature
  • Play a large role in UAT to ensure a successful release
  • Maintain a positive and excited attitude so your team feeds off that energy
  • Does not wait to be approached by business, always come to business first
  • Attends backlog refinement and conducts refinement review
  • Works hand in hand with scrum masters to ensure team readiness for sprint planning, sizing, sprint completions, demos to business, and meeting release dates
  • Being available and providing clarification and removing ambiguity to scrum team regarding any stories or features
  • Assists in all scrum ceremonies and managing sprint completion
  • Expectations are not limited to the above


  • Proficiency in business applications, data usage, and management
  • Expertise managing backlogs and creating various reports (burndown, velocity, capacity, etc.)
  • Proven self-starter strong communication and presentation skills with ability to translate complex business problems and solutions into easily consumable content
  • Experience with Agile and Scrum methodologies and ceremonies
  • Strong internal and external customer focus
  • High-level proficiency in MS-Office products and working knowledge
  • Advanced proficiency with user story definition, acceptance criteria writing in addition to facilitating highly effective refinement sessions

Desired Education/Experience:

  • BS/BA degree
  • Business Analysis Certificate
  • At least 3 years’ experience in this field of work is preferred
  • Previous Business Analyst experience in Mortgage industry

Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.

Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.

[EOE/M/F/D/V. Drug-free workplace.]





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